Booking Terms and Conditions

1. Please note that this is an outdoor experience on farm tracks. These tracks are not smoothly tarmacked and may be uneven or muddy. As a result, our experiences are not accessible for wheelchair users or pushchairs.
    

2. We reserve the right to refuse you participation of the experience if we feel it is a risk to your own safety or we feel you will not be able to keep up with the group. In this instance no refund will be given.
    

3. While alpacas are generally calm, reserved creatures, they are still wild animals and can therefore be unpredictable. We have done our best to minimise the risks of accidents but unfortunately we can never completely eliminate this risk. Prior to the experience we will brief you on our health and safety procedures and it is your responsibility to follow them at all times. We cannot accept responsibility for any accidents or injuries that occur whilst you are on our premises.
    

4. Bookings can be made online, via email or by phone. Online bookings or bookings via email must be made 48 hours in advance but please feel free to call us within 48 hours for last minute availability.
    

5. Please be aware before you book your experience that we cannot offer refunds if you change your mind. We will try to re-book you at a later date if there is a genuine reason for not attending, at our discretion, but during busy holiday periods this may not be possible. A rebooking fee of £15 will apply.
    

6. We do not issue refunds due to inclement weather. We do run experiences in the rain so please be prepared to bring some wellies and wet weather gear with you. Although we wish it were not so, the weather is not within our control.
    

7. If we have to cancel for any reason you will either be offered a later date or a refund.
    

8. Please ensure you arrive 15 minutes prior to your allotted start time to allow for you to be booked in. In order to ensure our experiences run to schedule, we are unable to accommodate late arrivals and a refund will not be given.
    

9. If you have underlying health conditions then it is your responsibility to assess whether you are fit to undertake the experience. If in doubt please consult a medical professional prior to the experience.
    

10. Children remain the responsibility of the supervising adult at all times whilst on site. Please ensure they are capable of completing the experience they are booked for and ensure they remain under your control at all times.
     

11. Although our alpacas are clean animals we would strongly advise washing hands prior to eating food and leaving the site.
     

12. We reserve the right to refuse your participation if we feel you are under the influence of alcohol or recreational drugs.